Terms of service.
Terms & Conditions
Agreement for Repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to Hifi Healer and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you book a repair and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We shall use Genuine, OEM or High Quality compatible parts for the repairs of all Devices.
2.4 We shall require the passcode of your Device (if required) in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.
2.6 We shall notify you when the Device has been repaired. If necessary, we shall send a reminder and the device will be recycled if not collected by day 90 to cover our costs.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.11 Hifi Healer soak test every item for at least 12 hours after repair to ensure full functionality. If this step is bypassed, Hifi Healer take no responsibility for any ongoing issues once the unit has left our facility.
2.12 Our products and repairs are covered by the warranty terms outlined in the table below:
2.13 We ship all items with DPD local on next-day delivery service at a cost of £15. The window for loss or damage claim is 30 days from the date of delivery. Failure to open a case inside of this 30-day time frame means the unit delivered will no longer be covered by ourselves or DPD local.
Repair or Product Type
Warranty Term
Liquid Damage - 1 month Warranty on parts ONLY
Software Repair - 6 month Warranty
Mother Board Repair - 6 month Warranty
2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Hifi healer or any issues found in your Device (i.e. snapped board, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.16 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.17 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed.
Liability
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.
3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by us, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to us.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
Data Protection
4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described. If you do not wish to receive such correspondence, please tick this box:
General
5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
Summary Points
Use of our repair service will void your manufacturer’s warranty.
Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to your repair.
We do not take responsibility for any progression in damage for Devices that have been damaged by liquid or shipping (outside the 14 day shipping window). Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.
We shall offer 1-month warranty for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed. We will also offer a full refund, excluding the £40 up-front cost, should you wish to take this option.
We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Hifi healer. Should any issues become evident, once the device is opened, we will contact you immediately via telephone/email. [Examples of this may include components and torn flex cables.]
At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair.
If you use our Central Workshop repair service please make sure you read 3.7 above.
The warranty term included with your repair is detailed in 2.12 above. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts. If your device is repaired by a 3rd party after our service, your warranty with Hifi healer will be voided
6.0 Website terms & Conditions
By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Hifi healers relationship with you in relation to this website. The term ‘Hifi healer’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.
The use of this website is subject to the following terms of use:
6.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
6.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
6.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
6.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
6.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
6.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
6.9 Indemnification:
You agree to indemnify, defend and hold harmless Hifi healer, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
6.10 Copyright, Licenses and Idea Submissions:
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Hifi healer, its affiliates or other third party licensors.
6.10.1 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.
6.10.2 You may link to our website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.
6.10.3 You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.
GDPR Compliance Terms for Customer Data Handling
1. Data Collection and Usage:
We collect and process personal data only for specified, explicit, and legitimate purposes. The data we collect includes, but is not limited to: names, email addresses, and phone numbers.
Personal data will be used solely for purposes such as processing orders, providing customer support, sending marketing communications (with explicit consent), and improving our services.
2. Lawful Basis for Processing:
We ensure that all personal data is processed lawfully, fairly, and in a transparent manner. Our lawful bases for processing personal data include the performance of a contract, compliance with a legal obligation, and the pursuit of legitimate interests.
3. Data Minimization:
We only collect personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
4. Data Accuracy:
We take all reasonable steps to ensure that personal data is accurate and, where necessary, kept up to date. Customers have the right to request corrections to any inaccuracies in their personal data.
5. Data Retention:
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Data Security:
We implement appropriate technical and organizational measures to ensure the security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
7. Data Subject Rights:
Customers have the right to access their personal data, request rectification or erasure, restrict processing, object to processing, and the right to data portability. Requests can be made by contacting our Data Protection Officer at frazer@hifihealer.co.uk
8. Data Breaches:
In the event of a personal data breach, we will notify the appropriate supervisory authority and affected data subjects without undue delay, in accordance with GDPR requirements.
9. Third-Party Processors:
We may share personal data with third-party service providers who assist us in providing our services. All third-party processors are required to comply with GDPR and implement appropriate data protection measures.
10. International Data Transfers:
If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect the data, such as standard contractual clauses or an adequacy decision by the European Commission.
11. Consent:
Where processing is based on consent, customers have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
12. Contact Information:
For any questions or concerns regarding our GDPR compliance, or to exercise any of your rights, please contact our Data Protection Officer at frazer@hifihealer.co.uk or Unit 7, Martinfield Business Centre, Welwyn, AL7 1HG.